EFFDES PRODUCTS / SUPPORT
Help with installation, attribution, supported customer actions and the product dashboard.
View product overviewUTM Contact Attribution supports native Wix Forms, Wix Bookings, legacy Wix Chat (CHAT), qualifying Wix Smart Chat (S-Chat) and Wix Stores Orders. Smart Chat requires a completed qualifying contact form and confirmed Contact relationship; anonymous messages are not attributed. Third-party apps are not automatically supported unless explicitly stated.
First Touch, Last Touch and Conversion Touch. The browser attribution window is 90 days; advertising attribution is consent gated.
utm_source, utm_medium, utm_campaign, utm_term, utm_content and gclid.
Review traffic source / medium, campaigns, keyword / creative, Result and action date. Use search, filters and attribution details.
Manually review actions as Not reviewed, Order or Not an order. Work with native Wix CRM Notes and use Open Contact.
Attribution depends on captured campaign context, browser environment and consent configuration. An action can exist without available attribution.
The original landing URL must contain the expected UTM parameters or supported Google Ads click identifier. Check the original campaign link and consent configuration.
One contact can have many customer actions. Each qualifying action has its own attribution record. An anonymous Smart Chat message is not itself a Customer Action.
Opening Smart Chat or sending anonymous messages is not enough. Confirm the contact form was actually submitted, the submission matched a Wix Contact, an eligible event was registered, sufficient marketing context was available and Dashboard filters do not hide S-Chat actions. See the Smart Chat attribution guide.
Read the Privacy Policy or email support@effdes.agency. Uninstalling does not guarantee deletion of persisted application data.
Describe the affected action and the unexpected behavior. Remove personal data from any diagnostic screenshots.
Please include the Wix site URL, approximate time of the affected action, action type, and a clear description of the issue.
Contact EffDes Agency product support at support@effdes.agency.
Email supportInstagram can provide secondary contact and historical work context, but it is not the product’s primary support channel: @effdes_agency.