EFFDES PRODUCTS / SUPPORT

UTM Contact
Attribution
Support.

Help with installation, attribution, supported customer actions and the product dashboard.

View product overview
01 / SUPPORT TOPICS

Find the right context.

01

Pre-release access

Current development status and future availability.

02

Attribution / tracking

Questions about intended campaign parameters and attribution context.

03

Forms

Planned support for form actions and associated attribution.

04

Chats

Planned support for chat actions where event information is available.

05

Bookings

Planned support for booking actions.

06

Orders

Planned support for Wix Stores order actions.

07

Customer Actions

The product model for action history and contact association.

08

Dashboard

Questions about the planned product dashboard.

09

Privacy requests

Access, correction, deletion or other privacy questions.

10

Bug reports

Unexpected behavior in an authorized pre-release test.

02 / BEFORE CONTACTING SUPPORT

Include enough detail to investigate.

Please include the Wix site URL, approximate time of the affected action, action type, and a clear description of the issue.

Helpful information

  • Wix site URL
  • Approximate date, time and time zone
  • Form, chat, booking or order
  • Steps taken before the issue appeared
  • Error wording with personal data removed

Never send

  • Passwords
  • Card information
  • API secrets
  • Authentication tokens
  • Private keys
03 / CONTACT SUPPORT

Send a support request.

Contact EffDes Agency product support at support@effdes.agency.

Email support
Include the diagnostic details listed above.Support will never ask for passwords, card information, API secrets, authentication tokens or private keys.

Instagram can provide secondary contact and historical work context, but it is not the product’s primary support channel: @effdes_agency.